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Failback process · 10–12 minutes
Failure and continuity response
Keep evidence moving through technology or data-source failures without concealing gaps or creating unsupported estimates.
Step 1 of 60 checked
Person discovering the failure
Declare the incident
As soon as a critical step fails, open an NDRHI submission incident in Shire or the offline log and notify the process owner, authorised signatory, Technology and Finance.
Evidence to retain
- — Site and RHI number
- — Reporting period
- — Failure date and time
- — Failed component
- — Reporter and actions taken
Systems and sources
- — Shire incident
- — Offline incident log
Check your decision